• The contract is a contract of supply. By placing a booking at West cars for services, the client is presumed to have agreed to these Terms & Conditions.

• Customers should confirm by email when cancelling any pre-booking

• West cars cannot be held responsible for any delays caused by traffic congestion, weather conditions, road works or incidents on road.

• Unless otherwise instructed by the customers, the chauffeur will travel by the route considered most appropriate on the day.

• The Company reserves the right (and delegates to its Chauffeurs the right) to refuse to carry any person who is thought to be under the influence of alcohol, or any other substance which causes them to act in a manner which is deemed unreasonable

• A reasonable amount of ordinary passenger luggage is allowed, but luggage which in the opinion of the driver amounts to an excessive weight will need to be transported in a suitable vehicle.

• A 15 Minute grace period is allowed on pick-ups other than at airports.

• West cars cannot be held responsible for misuse of a business or personal account by the employees or any other individual of the account holder or their agents.

• The Company reserves the right to use an approved affiliate supplier to fulfil any booking should we deem it necessary.

• All charges are from ‘Pick up Point’.

• Parking fees will be charged at cost.

• Meet & Greet excluding parking is £5 including 30 minutes waiting time.

• Invoice payments are to be made 28 days from the invoice date.

• Customer agrees not to solicit an existing employee for services.

• Cancellations within 2 hours of the booking time will incur a minimum charge.

• If an agreed Credit Account is not in place prior to the booking an advance or cash payment must be made.

• Account Customers will be informed of any rate changes one month in advance.


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